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Every message brings us closer to safer, more transparent luxury trading. Reach out—we’re ready to help
Have a question about an item, a certificate, or our process? Fill out the form and our AUTHENTICATE team will get back to you quickly with the answers and guidance you need. Your trust matters to us, and we’re here to help every step of the way
Once you upload clear images of your item and submit the details, our AI triage system does a first-pass check. Those findings are then passed to our expert reviewers, who thoroughly examine every aspect (stitching, hardware, serial numbers, materials, etc.). You’ll receive the final decision and certificate via email within 30–60 minutes (for standard cases).
We currently support top-tier luxury brands across categories like handbags, sneakers, watches, jewelry, eyewear, and accessories. If your brand isn’t listed, you can still submit it using “Other / Request Brand,” and we’ll evaluate whether we can support it.
Authentic: The item appears genuine based on image and expert review.
Probably Authentic: Most features match, but there’s insufficient clarity or conflicting evidence.
Not Authentic: Significant indicators of forgery or inconsistency were found.
Inconclusive: The images or information aren’t sufficient to make a confident decision — we may ask for more photos or recommend physical inspection.
Yes. Within 7 days of certificate issue, you may submit additional evidence (better photos, invoices, serial paperwork) or request a forensic (physical) re-inspection service. Each appeal is reviewed and responded to within 72 hours
Our service includes a limited liability clause. If an extreme “false positive” is proven (under conditions outlined in our T&C), we offer either a full refund or alternative compensation. However, liability is only valid when the item is sent for verification via our process, and subject to documented evidence. Full liability and refund details are laid out in our Terms & Conditions / Liability Policy page.
All images, personal information, and reports are treated confidentially. We store data on secure servers, and only authorized team members access images for the authentication process. We never share your data or photos with third parties except as required by law. You can request deletion of your data after 90 days (or per local data regulations).
